Terms & Conditions

 

 

Terms and conditions 2024

 

General Information:

  • In booking with us, you agree to accept LSI/IH Portsmouth’s Terms & Conditions
  • If you book via a representative or Educational Tour Operator (ETO), their terms & conditions may apply.
  • A registration fee of £80 is required for all courses; this is non-refundable.
  • 1 study hour = 60 minutes.
  • LSI/IH Portsmouth reserves the right to refuse an enrolment.
  • The school is closed on public holidays. Please enquire regarding Business Communication afternoon classes.
  • INSURANCE: We strongly advise you to take out travel and medical insurance before leaving home. This should cover loss or damage to personal possessions and loss of tuition fees if you have to finish your course early for any reason.
  • LSI/IH Portsmouth keeps personal information in both electronic and paper format. When requested, this information is passed on to third parties such as the British Council, ISI and UKVI.
  • LSI/IH Portsmouth may use photographs or short video clips from school social activities for marketing and promotional materials. You will be asked whether you are happy for us to use images that you may feature in at the start of your course.
  • For school rules, policies and procedures please see www.lsi-portsmouth.co.uk/school-policies.

Visas

  • It is your responsibility to ensure you have the correct type of visa and appropriate leave to remain in the UK. For the latest information about student visas for the UK, please visit https://www.gov.uk/check-uk-visa.
  • If you do not have the correct type of visa to study, or lose your right to remain in the UK, any contract with the school will be cancelled and you will not be allowed to study.
  • If you apply for a Student Visa, we will only issue you with a CAS number if we are satisfied that you both intend and are able to complete the course of study booked, your visa application meets UKVI requirements and all your tuition fees and cost of the CAS have been paid in full.
  • We are obliged to inform the Home Office if you do not follow your visa conditions.

How to Book:

  • Please complete our REGISTRATION FORM and e-mail it to us. In order to process your booking we must receive a non-refundable £80 registration fee/deposit, or full tuition fees if booked onto a Pre-Sessional course, which you can send to us via Flywire or bank transfer (please send us proof of this payment).
  • After receiving your registration form and required fees, we will send you a booking confirmation and any necessary immigration documents for short term student visa applications. Documents for Student Visa applications will be sent once the terms and conditions above have been met. We will also send an invoice; the balance of this is due at least 3 weeks before the start of the course.
  • After receiving your registration form and required fees, we will send you a booking confirmation and any necessary immigration documents for short term student visa applications. Documents for Student Visa applications will be sent once the terms and conditions above have been met. We will also send an invoice; the balance of this is due at least 3 weeks before the start of the course.
  • Accommodation details and taxi transfer details (if booked) will be sent before the start of the course (Final Confirmation) – please send us your arrival information as soon as possible.

How to pay:

  • LSI/IH Portsmouth Portsmouth have partnered with Flywire to make your international payments easier. Flywire allows you to pay from almost any country by bank transfer, credit card and other local payment methods. To make an international payment, please go to lsi-portsmouth.flywire.com and follow the simple instructions.
  • You may also pay via bank transfer. Our bank details are:
    LANGUAGE SPECIALISTS INTERNATIONAL, National Westminster Bank PLC, Commercial Road Branch, Portsmouth, England, PO1 1EJ.
    A/c No. 89795481
    Sort Code 56-00-64
    SWIFT Code NWB KGB 2L
    IBAN Code GB15 NWBK 5600 6489 7954 82
  • Please note that you are responsible for covering the cost of bank charges. Please state the INVOICE NUMBER and STUDENT NAME in the details e.g. ‘34567-Smith’

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For General English, Exam, and 30+ Courses: 

The minimum age for General English, Cambridge, and IELTS courses is 18. The minimum age for General English + Business Communication is 25. The minimum age for 30+ courses is 30.

The minimum study period for General English and Exam courses is 2 weeks. The minimum study period for 30+ courses is 1 week.

Before Starting a Course:

  • If we receive notice of cancellation at least 1 full week (5 working days) prior to the start of a course, all tuition fees will be refunded less the £80 deposit.
  • If we receive notice of cancellation less than 1 full week (5 working days) prior to the start of a course, all tuition fees will be kept as future course credit, to be used within 1 year of the original start date of the course.
  • If we receive notice of cancellation at least 1 full week (5 working days) prior to the start of the course, homestay fees will be refunded. If we receive notice of cancellation less than 1 full week (5 working days) prior to the start of the course, homestay fees will be refunded less the first week.
  • Self-catering accommodation fees are non-refundable in all cases.
  • If a student is waiting for a visa and may be delayed, please inform us.
  • If a visa application is refused, all tuition fees will be refunded (less irrecoverable costs e.g. bank charges) provided we are informed at least 1 full week (5 working days) prior to the start of a course. If we are informed less than 1 full week (5 working days) prior to the start of a course, we will issue a refund only when we have seen a copy of the visa refusal letter.
  • If a visa application is refused for which we have provided CAS, all tuition fees will be refunded (less irrecoverable costs e.g. bank charges and CAS fees) only when we have seen a copy of the visa refusal letter.
  • The £80 registration fee is non-refundable in all cases.
  • If we receive notice of postponement, we will keep all course fees as credit. Credit must be used within one year of notice of postponement and no refunds will be made.

Changes:

  • A course change fee of £25 is required on any changes made to the original booking where we have to produce new documents/ invoices; dates; course changes (but not upgrades); adding/cancelling accommodation and transfers; shortening courses. Note: there will be no charge if the changes are due to a visa delay.

After Starting a Course:

  • It is LSI/IH Portsmouth’s policy that all tuition fees are non-refundable once the course begins, so you should make sure your insurance policy will cover this in case you have to stop your course early. LSI/IH Portsmouth recommend our trusted Student Insurance Finder: studentinsurancefinder.com/lsi-portsmouth/customer/home
  • If you need to finish your course early, we will keep all remaining course fees as credit. Credit must be used within one year of notice of postponement and no refunds will be made.
  • If you need to finish your course early, homestay fees are refundable subject to 1 full weeks’ notice. If we receive less than 1 full weeks’ notice (5 working days), homestay fees will be refunded less the first week after postponement.
  • If you have a Student Visa, accommodation fees will only be refunded if you show us documentary evidence that you are enrolled and sponsored by another UK institution or have booked and paid for a flight home. Refunds are made to the person who paid the fees by the payment method originally used (not necessarily to the student). Bank charges are at your expense.
  • Self-catering accommodation fees are non-refundable in all cases.

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For Professional Communication, Specialist Training, Executive Courses:

The minimum age for all Executive courses is 25. The minimum age for 30+ Core + Business Communication is 30. The minimum study period is 1 week.

Before starting a Course:

  • If we receive notice of cancellation at more than 1 week (5 working days) before the start of a course, all tuition fees will be refunded less the £80 deposit.
  • Cancellation charges
    • Cancellation 3 – 5 working days before commencement date: 50% of first week tuition fees plus £80 registration fee.
    • Cancellation 2 working days or less: 100% of first week tuition fees plus £80 registration fee.
    • Non-appearance on first day of course: 100% of first week tuition, £80 registration fee, accommodation and arrival taxi (if booked).
  • Self-catering accommodation fees are non-refundable in all cases.

Changes:

  • A course change fee of £25 is required on any changes made to the original booking where we have to produce new documents/ invoices; dates; course changes (but not upgrades); adding/cancelling accommodation and transfers; shortening courses. Note: there will be no charge if the changes are due to a visa delay.

After Starting a Course

  • It is LSI/IH Portsmouth’s policy that all tuition fees are non-refundable once the course begins, so you should make sure your insurance policy will cover this in case you have to stop your course early. LSI/IH Portsmouth recommend our trusted Student Insurance Finder: studentinsurancefinder.com/lsi-portsmouth/customer/home
  • If you need to finish your course early, we will keep all remaining course fees as credit. Credit must be used within one year of notice of postponement and no refunds will be made.
  • If you need to finish your course early, homestay fees are refundable subject to 1 full weeks’ notice. If we receive less than 1 full weeks’ notice (5 working days), homestay fees will be refunded less the first week after postponement.
  • If you have a Student Visa, accommodation fees will only be refunded if you show us documentary evidence that you are enrolled and sponsored by another UK institution or have booked and paid for a flight home. Refunds are made to the person who paid the fees by the payment method originally used (not necessarily to the student). Bank charges are at your expense.
  • Self-catering accommodation fees are non-refundable in all cases.

 

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For Pre-Sessional Courses:

The minimum age for Pre-sessional courses is 18.

Before Starting a Course:

  • If we receive notice of cancellation at least 1 full week (5 working days) prior to the start of a course, all tuition fees will be refunded less the £80 deposit.
  • If we receive notice of cancellation less than 1 full week (5 working days) prior to the start of a course, all tuition fees will be kept as future course credit, to be used within 1 year of the original start date of the course.
  • If we receive notice of cancellation at least 1 full week (5 working days) prior to the start of the course, homestay fees will be refunded. If we receive notice of cancellation less than 1 full week (5 working days) prior to the start of the course, homestay fees will be refunded less the first week.
  • Self-catering accommodation fees are non-refundable in all cases.
  • If a student is waiting for a visa and may be delayed, please inform us.
  • If a visa application is refused, all tuition fees will be refunded (less irrecoverable costs e.g. bank charges) provided we are informed at least 1 full week (5 working days) prior to the start of a course. If we are informed less than 1 full week (5 working days) prior to the start of a course, we will issue a refund only when we have seen a copy of the visa refusal letter.
  • If a visa application is refused for which we have provided CAS, all tuition fees will be refunded (less irrecoverable costs e.g. bank charges and CAS fees) only when we have seen a copy of the visa refusal letter.
  • The £80 registration fee is non-refundable in all cases.
  • If we receive notice of postponement, we will keep all course fees as credit; credit must be used within one year of notice of postponement. Course credit must be used within the year, and no refunds will be made.

Changes:

  • A course change fee of £25 is required for any changes made to the original booking where we have to produce new documents/ invoices; dates; course changes (but not upgrades); adding/cancelling accommodation and transfers; shortening courses. Note: there will be no charge if the changes are due to a visa delay.

After Starting a Course:

  • It is LSI/IH Portsmouth’s policy that all tuition fees are non-refundable once the course begins, so you should make sure your insurance policy will cover this in case you have to stop your course early. LSI/IH Portsmouth recommend our trusted Student Insurance Finder: studentinsurancefinder.com/lsi-portsmouth/customer/home
  • If you need to finish your course early, homestay fees are refundable subject to 1 full weeks’ notice. If we receive less than 1 full weeks’ notice (5 working days), homestay fees will be refunded less the first week after postponement.
  • If you have a Student Visa, accommodation fees will only be refunded if you show us documentary evidence that you are enrolled and sponsored by another UK institution or have booked and paid for a flight home. Refunds are made to the person who paid the fees by the payment method originally used (not necessarily to the student). Bank charges are at your expense.
  • Self-catering accommodation fees are non-refundable in all cases.

Further conditions for Pre-sessional:

  • English Qualifications we accept for our Pre-Sessional course:
    • UKVI or Non-UKVI IELTS taken at an approved test centre
    • Duolingo
    • PTE Academic
    • TOEFL iBT
    • LanguageCert (SELT version)
  • An additional speaking and writing test with the Director of Studies will be required for students who do not have an IELTS. This must be done before a place on the course can be confirmed.
  • All English qualifications will be verified with the test provider. If there is any evidence that test results have been falsified or obtained dishonestly, the offer of a place on the Pre-Sessional will be withdrawn and no refund will be given.
  • Further tests will also be carried out during the first week of the course. If these tests show that the student’s level is 1.0 IELTS Band or more below the required entry level, he/she will need to leave the course. No refund will be given but the course fees may be used as credit to book a future course.
  • Students will be assessed regularly throughout the course. If an assessment fails three times, despite additional support and feedback from teachers and study centre supervisors, the student will need to withdraw from the course or take additional 1:1 lessons (minimum 1 hour) at the current hourly cost in order to get focussed support with corrections. Similarly, if a student fails to make necessary progress with standard tuition and additional weekly self-study support, a formal warning will be issued and the student will need to withdraw from the course or take additional 1:1 lessons (minimum 1 hour) at the current hourly cost (minimum 1 hour) in order to get focussed support.
  • A minimum of 90% attendance is required in order to pass the Pre-sessional course. If over 10% of the course overall is missed, the student will be need to leave the course.

 

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Other:

  • LSI/IH Portsmouth reserves the right to ask students to leave the school without refunding or crediting tuition fees in the event of misconduct, criminal behaviour or serious attendance problems. Please see the school’s website for our disciplinary procedures. Unacceptable behaviour in school accommodation may result in students being asked to leave – we cannot guarantee that we will be able to find suitable, alternative accommodation.
  • Your level of English must be at the required level for the course you have booked. If we think your level is not suitable for the course you booked, we reserve the right to move you to a more appropriate course. If the new course is more expensive, you will be expected to pay the difference. If the new course is less expensive, you will receive credit for the difference.
  • LSI/IH Portsmouth reserves the right to cancel or alter a course. If we do so, we will offer either an alternative course or a refund of all fees. If you decide not to take the alternative course offered, we will not be liable for any losses incurred by the student for cancelled travel arrangements.
    Where there is only one person on a particular group course, we reserve the right to offer the cost-equivalent number of individual lessons instead of the group course. Please note we cannot always offer group courses for beginner students. Please enquire for beginner levels.
  • LSI/IH Portsmouth reserves the right to change teachers at any time during the course.
  • In the event of ‘force majeure’. such as fire. flooding, infectious diseases and other events outside our reasonable control which may cause the closure of the school, refunds will not be made.
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