Terms and conditions 2021

 

General Information

  • In booking with us, you agree to accept LSI Portsmouth’s Terms & Conditions
  • If you book via a representative or Educational Tour Operator (ETO), their terms & conditions may apply
  • The minimum age for General English, Cambridge IELTS and Pre-Sessional courses is 18. The minimum age for Business English programmes and Executive courses is 25. The minimum age for the English for Adults over 30 course, is 30.
  • The school is closed on public holidays for GE, 30+, Exam and Pre-Sessional courses. Executive courses run as usual on public holidays; the Business component of both the GE + Business English classes run in the afternoon only. Public holidays in 2021 are Friday 2nd April, Monday 5th April, Monday 3rd May, Monday 31st May and Monday 30th August.
  • LSI Portsmouth has a 24-hour emergency phone number: 0780 339 2476 (or +44 780 339 2476 if phoning from outside Britain).
  • For Pre-Sessional, 30+ and Business English courses, you should arrive at school by 8:30am on your first day. For GE and Exam courses, you should arrive between 8:30 and 8:45am.
  • INSURANCE: We strongly advise you to take out travel and medical insurance before leaving home. This should cover loss or damage to personal possessions and loss of tuition fees if you have to finish your course early for any reason.
  • LSI Portsmouth keeps personal information in both electronic and paper format. When requested, this information is passed onto third parties such as the British Council, ISI, and UKVI.
  • LSI Portsmouth may use photographs or short video clips from school social activities for marketing and promotional materials. You will be asked whether you are happy for us to use images that you may feature in at the start of your course.
  • For school rules, policies and procedures please see www.lsi-portsmouth.co.uk/school-policies-rules.
  • A minimum of 90% attendance is required in order to pass the Pre-Sessional course.
  • Please note, for Pre-Sessional courses, you will be expected to have your own wireless-enabled laptop computer – this is essential equipment for the course.

Visas

  • If you are from the EU, Switzerland, Iceland, Norway or Liechtenstein, you may need a visa. If you come from any other country, you do need a visa.
  • It is your responsibility to ensure you have the correct type of visa and sufficient duration to study in the UK. There are two main types of student visa: Student Visa and Short-Term Student Visa (6 months or 11 months). For the latest information about student visas for the UK, please visit https://www.gov.uk/check-uk-visa.
  • If you do not have the correct type of visa to study, or lose your right to remain in the UK, any contract with the school will be cancelled and you will not be allowed to study.
  • If you apply for a Student Visa, we will only issue you with a CAS number if we are satisfied that you both intend and are able to complete the course of study booked, your visa application meets UKVI requirements and all your tuition fees and cost of the CAS have been paid in full.
  • We are obliged to inform the Home Office if you do not follow your visa conditions.

How to Book:

  • Please complete our REGISTRATION FORM and e-mail it to us, or book through our website. In order to process your booking we must receive a non-refundable £300 deposit (General English and Exam courses), or full tuition fees if booked onto a Pre-Sessional course, which you can send to us via Flywire or bank transfer (please send us proof of this payment).
  • After receiving your registration form and required fees, we will send you a booking confirmation and any necessary immigration documents for short term student visa applications. Documents for Student Visa applications will be sent once the terms and conditions above have been met. We will also send an invoice; the balance of this is due at least 3 weeks before the start of the course.
  • After receiving your registration form and required fees, we will send you a booking confirmation and any necessary immigration documents for short term student visa applications. Documents for Student Visa applications will be sent once the terms and conditions above have been met. We will also send an invoice; the balance of this is due at least 3 weeks before the start of the course.
  • Accommodation details and taxi transfer details (if booked) will be sent around 2 weeks before the start of the course (Final Confirmation) – please send us your arrival information as soon as possible.
  • For more information about application procedures for Pre-Sessional courses please refer to the brochure.

How to pay:

  • LSI Portsmouth Portsmouth have partnered with Flywire to make your international payments easier. Flywire allows you to pay from almost any country by bank transfer, credit card and other local payment methods. To make an international payment, please go to lsi-portsmouth.flywire.com and follow the simple instructions.
  • You may also pay via bank transfer. Our bank details are:
    LANGUAGE SPECIALISTS INTERNATIONAL, National Westminster Bank PLC, Commercial Road Branch, Portsmouth, England, PO1 1EJ.
    A/c No. 89795481
    Sort Code 56-00-64
    SWIFT Code NWB KGB 2L
    IBAN Code GB15 NWBK 5600 6489 7954 82
  • Please note that you are responsible for covering the cost of bank charges. Please state the INVOICE NUMBER and STUDENT NAME in the details e.g. ‘34567-Smith’

Holidays:

  • You may take a holiday during your course, up to a maximum of 4 weeks, provided you give LSI at least 1 week’s notice. The holiday weeks are given as a course credit and you can take these unused study weeks at a later date, within a 12-month period. Please note that course credits are non-refundable and must be taken as study weeks.
  • Homestay accommodation: If you are away for a full week (weekend to weekend) and give 1 week’s notice, we will refund 50% of the fees.
  • Self-catering: There are no refunds for holidays taken.
  • Students following a Pre-Sessional course are not allowed to take holidays.

Covid-19 Changes to Terms and Conditions:

We want to give you peace of mind for your upcoming study plans, so we have revised our T&Cs to make them more flexible. The following terms are applicable to any bookings made from 1st April 2020. They apply to all face-to-face and online courses (with the exception of Pre-sessional English, where standard terms apply – see below).

Before Starting a Course – Cancellation on Postponement

 

If we receive notice of postponement or cancellation for a course more than 5 working days before the start of a course:

  • Tuition: no cancellation fee or course change fees. A full refund will be given or credit note valid for 2 years from the original start date.
  • Homestay: no cancellation fee. A full refund or credit note will be given.
  • Student house: no cancellation fee. A full refund or credit note will be given less the self-catering fee.
  • Quarantine package: no cancellation fee (if UK government guidelines change). The cost for the quarantine package can be refunded or credit note for two years.
  • Visa required countries: no cancellation fee however, a £300 deposit is required to issue a visa invitation letter. This is non-refundable but can be kept as credit note for 2 years if a postponement is necessary.

 

If we receive notice of postponement or cancellation for a course less than 5 working days before the start of a course, a credit note will be given for the remaining fees less the registration fee. If you are booked in our student house, 1 week’s (5 working days) accommodation will be charged with the self-catering fee.

Fit to fly:

Before you arrive in the UK, you will need to provide evidence of a negative coronavirus test taken within 72 hours before you fly. If you receive a positive coronavirus test result, you can postpone your course, and full credit will be given. Alternatively, you can join your course online until you are able to fly. Any accommodation unused during this time, will be refunded. We may ask to see evidence of your coronavirus test result.

Travel test package:

If you’re travelling to England, you must book a Travel Test Package before you travel. Should you receive a positive coronavirus test result during your quarantine period and are required to extend your quarantine period, your classes will continue online; you will be required to pay the additional full-board homestay supplement of £25 per week. You will be able to come to the school for face-to-face classes once your quarantine period ends.

Test to release:

You may be able to end self-isolation early through the ‘Test to Release’ scheme if you pay for a private coronavirus test. You must still take the 2 coronavirus tests you booked before you travelled. If the test is negative you can stop self-isolating as soon as you get the result. You may then be able to come into the school for face-to-face classes, subject to school approval.

After Starting a Course – Cancellation or Postponement:

  • Tuition: Credit will be given for any complete, unused weeks. The credit note is valid for 2 years from the original course start date.
  • Homestay: no cancellation fee. A full refund will be given or credit note for 2 years for any complete unused weeks.
  • Student house: 4 weeks’ notice is required. A refund or credit note will be issued for any complete unused weeks less the self-catering fee and 4 weeks’ accommodation fee.

 

Any credit note can be used for both online and face-to-face courses and is valid for 2 years from the original course start date. If the same course and duration is booked, we will waive any potential differences in the course fees. However, you will be liable for any increases in direct costs (for example accommodation, accompanied lunches, taxi transfers). Credit notes can only be transferred to close family members at the discretion of LSI Portsmouth.

Change Fee:

Flexible no change fee policy: we will waive our normal changes fee for any amendment made to an existing booking.

In the Event of School Closure:

Should the school be forced to close by the UK Government due to a new wave of Covid-19 infections, the following will apply:

  • Tuition: all classes will move online. Should you choose not to continue the lessons online, a credit note will be given for any complete, unused weeks. The credit note is valid for 2 years from the original start date.
  • Homestay: if you choose to leave, no cancellation fee. A full refund will be given or a credit note for 2 years for any complete unused weeks. Should you stay in the host family, a full-board supplement of £25 per week may apply.
  • Student house: no cancellation fee. A refund or credit note will be issued for any complete unused weeks less the self-catering fee.

Our standard T&Cs apply to any bookings made before 1st April 2020:

For General English Students

Before Starting a Course:

  • If we receive notice of cancellation before the start of the course, all tuition and accommodation fees will be refunded less 10% of tuition fees or £300 deposit, whichever is the higher.
  • If we receive notice of postponement for a General English course less than 1 week (5 working days) before the start of a course, you will lose the £300 deposit and be required to pay another deposit before we can confirm a new start date.
  • If you are waiting for a visa and think that you may be delayed, you must let us know at least 1 week before your planned start date or you may lose your £300 deposit and have to pay another £300.
  • If your visa application is refused for a General English/IELTS/Cambridge course, all accommodation and tuition fees will be refunded (less irrecoverable costs e.g. bank charges and CAS fee if applicable) but only when we have seen a copy of the visa refusal letter. The £80 registration fee is non-refundable in any case.
  • Different cancellation terms apply to Executive courses (please refer to the course information and prices).
  • For full Pre-Sessional terms and conditions please see page 2 of the dates and fees sheet.

After Starting a Course:

  • It is LSI Portsmouth’s policy that all tuition fees are non-refundable once the course begins, so you should make sure your insurance policy will cover this in case you have to stop your course early.
  • Homestay fees are refundable subject to 1 full week’s notice.
  • Self-catering fees are refundable subject to 4 weeks’ notice.
  • If you have a Student Visa, accommodation fees will only be refunded if you show us documentary evidence that you are enrolled and sponsored by another UK institution or have booked and paid for a flight home. Refunds are usually made to the person who paid the fees (not necessarily to the student). Bank charges are at your expense.
  • LSI reserves the right to ask students to leave the school without refunding tuition fees in the event of misconduct, criminal behaviour or serious attendance problems. Please see the school’s website for our disciplinary procedures.
  • Unacceptable behaviour in accommodation arranged by the school may result in students being asked to leave – we cannot guarantee that we will be able to find suitable, alternative accommodation.

 

For Pre-Sessional Students:

Before Starting a Course:

  • Refunds for cancelled places will only be made in the event that students are refused a visa. If this should happen, a copy of the visa refusal letter should be sent to LSI Portsmouth and once received all tuition fees, less an administrative charge of £300.00 or less 10% of tuition fees, whichever is the higher, will be refunded.
  • Homestay fees are refundable subject to 1 full week’s notice.
  • University Halls of Residence fees are non-refundable in any case.

After Starting a Course:

  • If a student, due to exceptional circumstances, needs to terminate his/her course prematurely, it is LSI Portsmouth’s policy that all tuition fees are non-refundable.
  • Homestay fees are refundable subject to 1 full week’s notice.
  • University Halls of Residence fees are non-refundable in any case.

 

Other:

  • LSI Portsmouth reserves the right to ask students to leave the school without refunding or crediting tuition fees in the event of misconduct, criminal behaviour or serious attendance problems. Please see the school’s website for our disciplinary procedures.
  • Unacceptable behaviour in school accommodation may result in students being asked to leave – we cannot guarantee that we will be able to find suitable, alternative accommodation.
  • Your level of English must be the required level for the course you have booked. If we think your level is not suitable for the course you booked, we reserve the right to move you to a more appropriate course. If the new course is more expensive, you will be expected to pay the difference. If the new course is less expensive, you will receive credit for the difference.
  • The School reserves the right to cancel or alter a course. If we do so, we will offer either an alternative course or a refund of all fees. If you decide not to take the alternative course offered, we will not be liable for any losses incurred by the student for cancelled travel arrangements.
  • Where there is only one person on a particular group course, we reserve the right to offer the cost-equivalent number of individual lessons instead of the group course.
  • The school reserves the right to change teachers at any time during the course.
    In the event of ‘force majeure’, such as fire, flooding, infectious diseases and other events outside our reasonable control which may cause the closure of the school, refunds will not be made.